The Office of THE INDEPENDENT OMBUDSMAN - an affiliate of DaVincente -
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WHEN THINGS GO WRONG...______________________________________________________________________________UNRESOLVED COMPLAINTS, DISPUTES, CLAIMS OR ETHICS ISSUES?______________________________________________________________________________
Governmental Agencies• Facilitate Communications.• Nuisance Abatement
* Contract Compliance Monitoring
* Citizen/Customer Relations
* Community Affaire
* Investigations
* Mediation• N
• Litigation Coordination & Management
Customers• Not sure where to start• Intimidated by big bureaucracy• Poor response to complaints• Getting run around• Think they are covering something up• Policies inconsistently applied• Distrust customer service process• No follow-up.
Businesses / Vendors• Contracted project disputes• Slow completed project disputes• Slow payments• Performance, work quality or product disputes• Unpaid invoices• Departmental run around• No follow-up
Citizens• Cumbersome in-take system• Garbage/trash dumping• Weeds/brush lots• Stagnant water• Junk Vehicles• Water bill• Police coverage• Street repair
* Housing Issues
* HOA & Tenant Associations Disputes
Employees• HR non-responsive• Supervisor will not listen• Co-worker or supervisor conflict• Unfair performance evaluation• Unfair or bad working conditions• Unequal pay, transfer or promotion• Unfair job assignments• Don’t trust the hot-line• Org. ombudsman anti-employee• No follow-up to ensure problem resolved
Management & Ethics• Forced to perform questionable ethic tasks• Hiring & promotion practices unfair• Policies being misapplied• Harassment & Retaliation• Sexual Harassment• Labor laws violations With Da Vincente as your ombudsman & liaison, our solution-focused communication, diplomacy and collaborative resolutions are the tools that quickly resolve issues and maintain relationships ..... So, let's talk. . . . .
Before you call the lawyer..... Call the Ombudsman! Telephone: (281) 721-0369