The Office of THE INDEPENDENT OMBUDSMAN - an affiliate of DaVincente -
WHEN THINGS GO WRONG...______________________________________________________________________________UNRESOLVED COMPLAINTS, DISPUTES, CLAIMS OR ETHICS ISSUES?______________________________________________________________________________
Governmental Agencies Customers• Facilitate Communications. • Not sure where to start• Nuisance Abatement • Intimidated by big bureaucracy
* Contract Compliance Monitoring • Poor response to complaints
* Citizen/Customer Relations • Getting run around
* Community Affaire • Think they are covering something up
* Investigations • Policies inconsistently applied
* Mediation• • Distrust customer service process
• Litigation Coordination & Management • No follow-up.
Businesses / Vendors Citizens• Contracted project disputes • Cumbersome in-take system • Street repair• Slow completed project disputes • Garbage/trash dumping * Housing Issues• Slow payments • Weeds/brush lots * HOA & Tenant • Performance, work quality or product disputes • Stagnant water Assoc Disputes• Unpaid invoices • Junk Vehicles• Departmental run around • Water bill• No follow-up • Police coverage
Employees Management & Ethics• HR non-responsive • Forced to perform questionable ethic tasks• Supervisor will not listen • Hiring & promotion practices unfair• Co-worker or supervisor conflict • Policies being misapplied• Unfair performance evaluation • Harassment & Retaliation• Unfair or bad working conditions • Harassment & Retaliation• Unequal pay, transfer or promotion • Sexual Harassment• Unfair job assignments • Labor laws violations • Don’t trust the hot-line• Org. ombudsman anti-employee• No follow-up to ensure problem resolved With Da Vincente as your ombudsman & liaison, our solution-focused communication, diplomacy and collaborative resolutions are the tools that quickly resolve issues and maintain relationships ..... So, let's talk. . . . .
Before you call the lawyer..... Call the Ombudsman! Telephone: (713) 721-6949 / (281) 922-8601